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Krispy Kreme
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F.A.Q.
Online Ordering & Pickup
HOW DO I PLACE AN ORDER FOR PICKUP?
HOW FAR IN ADVANCE CAN I PLACE A PICKUP ORDER?
WHEN WILL MY PICKUP ORDER BE READY?
WHERE DO I GO TO PICK UP MY ORDER?
CAN I PICK UP MY ORDER IN THE DRIVE-THRU?
CAN I CUSTOMIZE MY DOUGHNUT ORDER?
CAN I CHANGE OR CANCEL MY PICKUP ORDER?
WHAT IF I ARRIVE EARLY OR LATE FOR PICKUP?
WHAT SHOULD I BRING TO PICK UP MY ORDER?
CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?
WHAT IF I HAVE AN ISSUE WITH MY ORDER?
Delivery
HOW DO I PLACE A DELIVERY ORDER?
WHO DELIVERS MY KRISPY KREME ORDER?
HOW FAR DOES KRISPY KREME DELIVER?
WHEN WILL MY DELIVERY ARRIVE?
CAN I SCHEDULE A DELIVERY IN ADVANCE?
CAN I ORDER KRISPY KREME THROUGH THIRD-PARTY DELIVERY APPS?
IS THERE A DELIVERY FEE?
CAN I USE DISCOUNTS OR DEALS ON DELIVERY ORDERS?
WHAT IF MY DELIVERY ORDER IS LATE OR HAS MISSING ITEMS?
CAN I CHANGE OR CANCEL A DELIVERY ORDER?
DO YOU OFFER CONTACTLESS DELIVERY?
WHICH KRISPY KREME MENU ITEMS ARE AVAILABLE FOR DELIVERY?
Catering
HOW DO I START A CATERING ORDER?
CAN I ORDER LIMITED TIME DOUGHNUTS THROUGH CATERING?
WHAT EVENTS CAN KRISPY KREME CATER?
HOW FAR IN ADVANCE SHOULD I PLACE MY CATERING ORDER?
CAN I CUSTOMIZE MY CATERING ORDER?
IS DELIVERY AVAILABLE FOR CATERING?
DOES KRISPY KREME OFFER BULK PRICING FOR CATERING?
CAN I GET DIGITAL OR PRINTED RECEIPTS FOR MY CATERING ORDER?
CAN I MODIFY OR CANCEL MY CATERING ORDER?
WHAT PAYMENT METHODS ARE ACCEPTED FOR CATERING?
ARE THERE DISCOUNTS OR DEALS AVAILABLE ON CATERING ORDERS?
HOW ARE DOUGHNUTS PACKAGED FOR CATERING?
Fundraising
WHAT IS IN-SHOP FUNDRAISING?
HOW DO I PLACE AN IN-SHOP FUNDRAISING ORDER?
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
DOES KRISPY KREME OFFER DELIVERY FOR FUNDRAISING ORDERS?
HOW MUCH PROFIT CAN MY GROUP OR ORGANIZATION MAKE FROM FUNDRAISING WITH KRISPY KREME?
HOW DO I KNOW THE COST OF MY FUNDRAISIER?
WHEN DO I PAY FOR MY FUNDRAISER ORDER?
WHAT GROUPS ARE ELIGIBLE FOR A FUNDRAISER WITH KRISPY KREME?
CAN I CHOOSE ANY DOUGHNUT FLAVORS FOR MY FUNDRAISER ORDERS?
WHAT IS DIGITAL DOZENS FUNDRAISING?
HOW DO I START A DIGITAL DOZENS FUNDRAISER?
HOW DO SUPPORTERS RECEIVE THEIR DIGITAL DOZENS?
DO I HAVE TO MAKE SALES BEFORE BUYING DIGITAL DOZENS?
WHAT IS THE MINIMUM ORDER FOR DIGITAL DOZENS?
WHERE CAN DIGITAL DOZENS BE REDEEMED?
HOW DO I PRICE DIGITAL DOZENS FOR MY FUNDRAISER?
WHAT PAYMENT METHODS ARE ACCEPTED FOR DIGITAL DOZENS ORDERS?
WHAT IF A CERTIFICATE WAS SENT TO THE WRONG EMAIL ADDRESS?
Menu & Nutrition
WHERE CAN I VIEW THE KRISPY KREME MENU?
DO MENU ITEMS VARY BY LOCATION?
WHERE CAN I FIND NUTRITION AND ALLERGEN INFORMATION?
WHAT ALLERGENS ARE USED IN KRISPY KREME PRODUCTS?
DO YOU OFFER VEGAN OR DAIRY-FREE DOUGHNUTS?
DO YOU OFFER ANY LOWER-CALORIE OR MINI OPTIONS?
DO LIMITED TIME OR SEASONAL ITEMS HAVE DIFFERENT NUTRITION VALUES?
CAN NUTRITION INFORMATION CHANGE OVER TIME?
ARE BEVERAGES INCLUDED IN NUTRITION LISTINGS?
CAN YOU GUARANTEE PRODUCTS ARE ALLERGEN-FREE?
HOW IS KRISPY KREME NUTRITION INFORMATION CALCULATED?
CAN ACTUAL NUTRITION VALUES VARY?
WHAT ANIMAL BY-PRODUCTS ARE USED IN KRISPY KREME DOUGHNUTS?
ARE KRISPY KREME DOUGHNUTS KOSHER?
WHAT TYPE OF SHORTENING IS USED TO PREPARE KRISPY KREME DOUGHNUTS?
WHY ARE SOME SHOPS NUT-FREE AND OTHERS NOT?
CAN YOU ACCOMODATE GUESTS WITH FOOD SENSITIVITIES/ALLERGIES?
IS IT SAFE FOR MY CHILD WITH A NUT SENSITIVITY/ALLERGY TO CONSUME PRODUCTS FROM KRISPY KREME?
DOES KRISPY KREME USE DAIRY PRODUCTS OR EGGS IN THEIR DOUGHNUTS?
Offers & Limited Time Doughnuts
WHERE CAN I FIND DOUGHNUT DEALS AND DISCOUNTS?
DO I NEED TO BE A KRISPY KREME REWARDS MEMBER TO ACCESS OFFERS?
CAN I USE OFFERS ONLINE?
CAN I USE OFFERS IN THE DRIVE-THRU?
CAN I USE MORE THAN ONE OFFER IN A SINGLE TRANSACTION?
CAN I COMBINE OFFERS WITH REWARDS?
DO OFFERS APPLY TO DELIVERY ORDERS?
CAN I USE OFFERS ON THIRD-PARTY DELIVERY APPS?
WHY IS AN OFFER NOT APPLYING TO MY ORDER?
DO OFFERS HAVE EXPIRATION DATES?
ARE OFFERS AVAILABLE AT ALL KRISPY KREME LOCATIONS?
CAN OFFERS BE APPLIED AFTER A PURCHASE IS COMPLETED?
WHAT SHOULD I DO IF I HAVE QUESTIONS ABOUT AN OFFER?
ARE LIMITED TIME DOUGHNUTS AVAILABLE YEAR-ROUND?
Rewards & Account
HOW DOES KRISPY KREME REWARDS WORK?
HOW DO I JOIN KRISPY KREME REWARDS?
DO ALL KRISPY KREME SHOPS PARTICIPATE IN THE REWARDS PROGRAM?
HOW MANY POINTS DO I EARN PER DOLLAR SPENT?
CAN I EARN POINTS AND REDEEM REWARDS ONLINE, IN THE DRIVE-THRU, THROUGH DELIVERY AND IN SHOP?
CAN I EARN KRISPY KREME REWARDS FOR BUYING DOUGHNUTS FROM THE GROCERY OR CONVENIENCE STORE?
WHEN DO POINTS APPEAR IN MY ACCOUNT AFTER A PURCHASE?
WHERE CAN I SEE MY POINTS BALANCE AND AVAILABLE REWARDS?
WHERE CAN I TURN MY POINTS INTO REWARDS?
HOW DO I REDEEM MY REWARDS?
CAN I REDEEM MULTIPLE REWARDS IN A SINGLE TRANSACTION?
CAN I USE A REWARD AND AN OFFER IN THE SAME TRANSACTION?
CAN I USE COUPONS OR PROMO CODES WITH ONLINE ORDERS?
DO MY POINTS EXPIRE?
DO MY REWARDS EXPIRE AFTER I CONVERT MY POINTS?
DO KRISPY KREME REWARDS MEMBERS GET A BIRTHDAY REWARD?
DO MY BIRTHDAY REWARDS EXPIRE?
WHAT SHOULD I DO IF I DID NOT RECEIVE MY BIRTHDAY REWARD OR MY BIRTHDAY IS INCORRECT?
WHAT SHOULD I DO IF MY POINTS ARE MISSING?
HOW DO I RECEIVE CREDIT FOR PURCHASES AS A REWARDS MEMBER?
HOW DO I UPDATE MY PROFILE INFORMATION FOR MY REWARDS ACCOUNT?
CAN I TRANSFER POINTS OR REWARDS TO ANOTHER ACCOUNT?
WHO DO I CONTACT FOR HELP WITH REWARDS OR POINTS ISSUES?
Payment Methods
CAN I USE MY DIGITAL WALLET FOR PICKUP, DELIVERY, AND IN-SHOP ORDERS?
CAN I SPLIT PAYMENT BETWEEN A DIGITAL WALLET AND A GIFT CARD/CREDIT CARD?
WHICH DIGITAL WALLETS CAN I USE TO PAY IN THE APP?
CAN I REDEEM REWARDS OR COUPONS WHEN USING MY DIGITAL WALLET AS PAYMENT?
WHY ISN’T MY DIGITAL WALLET SHOWING UP AS AN OPTION AT CHECKOUT?
WHY WAS MY DIGITAL WALLET PAYMENT DECLINED?
MY CARD IS SAVED IN MY WALLET, BUT I CAN'T GET IT TO WORK IN THE APP. WHAT SHOULD I DO?
HOW DO I SWITCH TO A DIFFERENT PAYMENT METHOD IF MY DIGITAL WALLET FAILS?
IS IT SAFER TO USE DIGITAL WALLET PAYMENT?
Grocery Locations
WHERE CAN I BUY KRISPY KREME DOUGHNUTS NEAR ME? ARE THEY AVAILABLE IN GROCERY STORES, GAS STATIONS, OR CONVENIENCE STORES?
WHICH DOUGHNUT ASSORTMENTS ARE AVAILABLE AT MY LOCAL GROCERY STORE, GAS STATION, OR CONVENIENCE STORE?
WHERE CAN I FIND KRISPY KREME DOUGHNUTS IN MY GROCERY STORE OR RETAILER?
ARE KRISPY KREME DOUGHNUTS SOLD IN GROCERY STORES, GAS STATIONS, OR CONVENIENCE STORES MADE IN A KRISPY KREME SHOP AND ARE THEY THE SAME QUALITY AS DOUGHNUTS PURCHASED IN A KRISPY KREME SHOP?
CAN I PURCHASE KRISPY KREME DOUGHNUTS THROUGH MY LOCAL GROCERY STORE WEBSITE?
CAN I EARN REWARDS POINTS WHEN BUYING KRISPY KREME DOUGHNUTS AT A GROCERY STORE?
In-Shop Experience
DO KRISPY KREME SHOPS HAVE DRIVE-THRU SERVICE?
WHAT DOES IT MEAN WHEN THE HOT LIGHT IS ON?
DO ALL SHOPS HAVE A HOT LIGHT?
WHERE CAN I FIND MY KRISPY KREME SHOP HOURS?
DO YOU OFFER SEATING OR DINE-IN OPTIONS?
ARE ALL PRODUCTS AVAILABLE IN SHOP EVERY DAY?
ARE KRISPY KREME SHOPS ACCESSIBLE?
WHAT PAYMENT METHODS ARE ACCEPTED IN SHOP?
WHAT SHOULD I DO IF I HAVE A QUESTION OR ISSUE DURING MY VISIT?
Food Safety & Quality
HOW DOES KRISPY KREME ENSURE FOOD SAFETY?
HOW DOES KRISPY KREME MAINTAIN PRODUCT QUALITY?
ARE EMPLOYEES TRAINED IN FOOD SAFETY?
HOW DOES KRISPY KREME HANDLE ALLERGENS?
HOW ARE DOUGHNUTS STORED AND HANDLED?
WHAT SHOULD I DO IF I HAVE A FOOD SAFETY CONCERN?
DOES KRISPY KREME CONDUCT QUALITY CHECKS?
ARE KRISPY KREME SHOPS INSPECTED FOR SAFETY?
HOW DOES KRISPY KREME RESPOND TO PRODUCT ISSUES OR RECALLS?
ARE DELIVERY ORDERS HANDLED SAFELY?
HOW DOES KRISPY KREME HANDLE GUEST FEEDBACK ABOUT QUALITY?
Guest Support
HOW CAN I CONTACT KRISPY KREME GUEST SUPPORT?
WHEN SHOULD I CONTACT GUEST SUPPORT INSTEAD OF MY LOCAL SHOP?
CAN GUEST SUPPORT HELP WITH ONLINE OR APP ORDERS?
HOW DO I PROVIDE FEEDBACK ABOUT MY EXPERIENCE?
IS GUEST SUPPORT AVAILABLE FOR ALL KRISPY KREME LOCATIONS?